Anticipate : knowing what customers need before thay do / Bill Thomas, Jeff Tobe.

By:

Tobe, Jeff

Contributor(s):

Thomas, Bill

Material type:

TextPublication details: New Jersey : John Wiley & Sons, Inc., c2013.Description: v, 218 pages : illustrations ; 23 cmISBN:

9781118356913

Subject(s):

DDC classification:

c2013.

Summary: Contents: Strategy-- creating and destroying customer value. -- Doing the right things for the the wrong reasons. -- Not all customers are good customers. -- When customers speak-- who hears them?. -- Input is vital--- but involvement multiplies the value. -- It takes two to be engaged. -- Customer focus is a process-- not an event. -- Culture-- The soft stuff is the hard stuff. -- Managing change, performance, and talent. -- Leveraging your culture and value chain.

Item type:

Book

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Book	DSSC LEARNING RESOURCE CENTER		Circulation		Cir./658.8342/T552 (Browse shelf(Opens below))					Available			007449

Total holds: 0

Includes index.

Contents: Strategy-- creating and destroying customer value. -- Doing the right things for the the wrong reasons. -- Not all customers are good customers. -- When customers speak-- who hears them?. -- Input is vital--- but involvement multiplies the value. -- It takes two to be engaged. -- Customer focus is a process-- not an event. -- Culture-- The soft stuff is the hard stuff. -- Managing change, performance, and talent. -- Leveraging your culture and value chain.

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