Introduction -- Making the decision -- The psychology of teaching -- The pro-active essentials of managing pupils. The six Ps ; Nothing succeeds like success ; The seating plan ; The lesson ; Be prepared to drive your lesson ; Coaching ; Marking ; Do not negatively label ; The use of praise ; The use of rewards ; PPA and more essential ingredients of a good lesson -- How to successfully build and maintain positive relationships with pupils. Respect and dignity ; No room for sarcasm ; Firm and fair ; Hand up: I was wrong! ; The disappointment card ; The positive use of humour, empathy and common sense ; Rules or expectations -- How to handle particularly challenging pupils. 'I' not 'you' ; The use of your body and the 90-second rule ; The 'classroom clown' ; The exit strategy ; Building the bridge ; Not 'did'? but 'why'? -- Build upon success rather than dwelling on failure ; The calm culture versus the shouting culture ; Keep your head! Stay calm when dealing with the 'bad' class ; When all else fails! ; Reading the signs -- Behaviour management at a glance. General strategies at a glance ; Possible actions and sanctions to use ; Avoiding confrontation -- The management of other situations. The role of the form tutor ; Bullying ; How to question pupils and how to tell when they are lying -- What to do if--. How to deal with a fight ; Verbal abuse to staff ; Physical assault on a member of staff -- A final word.