000			01075nam a22001937a 4500
008			160629b xxu||||| |||| 00| 0 eng d
020			_a9781118356913
082			_bc2013.
100			_96434 _aTobe, Jeff.
245			_aAnticipate : _bknowing what customers need before thay do / _cBill Thomas, Jeff Tobe.
260			_aNew Jersey : _bJohn Wiley & Sons, Inc., _cc2013.
300			_av, 218 pages : _billustrations ; _c23 cm.
500			_aIncludes index.
520			_aContents: Strategy-- creating and destroying customer value. -- Doing the right things for the the wrong reasons. -- Not all customers are good customers. -- When customers speak-- who hears them?. -- Input is vital--- but involvement multiplies the value. -- It takes two to be engaged. -- Customer focus is a process-- not an event. -- Culture-- The soft stuff is the hard stuff. -- Managing change, performance, and talent. -- Leveraging your culture and value chain.
650			_96431 _aCustomer relations.
650			_96432 _aStrategic planning.
700			_96433 _aThomas, Bill.
942			_2ddc _cBK
999			_c5381 _d5381