000			01190nam a22002057a 4500
008			160623b xxu||||| |||| 00| 0 eng d
020			_a9789814633314
082			_bc2014.
100			_96226 _aEvans, James R.
245			_aTotal quality management / _cJames R. Evans.
250			_aNinth edition.
260			_aAndover : _bCengage Learning, _cc2014.
300			_axxi, 697 pages : _billustrations ; _c26 cm.
500			_aIncludes appendices, bibliography and index.
520			_aContents : Introduction to quality. -- Foundations of quality management. -- Customer focus. -- Workforce focus. -- Process focus. -- Statistical methods in quality management. -- Design for quality and product excellence. -- Measuring and controlling quality. -- Process improvement and six sigma. -- The Baldrige framework for performance excellence. -- Strategy and performance excellence. -- Measurement and knowledge management for performance excellence. -- Leadership for performance excellence. -- Building and sustaining quality and performance excellence.
650			_96599 _aManagement.
650			_96600 _aTotal quality management.
700			_96227 _aLindsay, William M.
942			_2ddc _cBK
999			_c5282 _d5282