TY - BOOK AU - Thompson,Leigh L. TI - The mind and heart of the negotiator SN - 978-1-292-07333-0 U1 - Cir./658.4052/T3711 PY - 2015/// CY - Harlow, Essex, England PB - Pearson KW - Negotiation in business KW - Negotiation N1 - Includes appendices and index ER -