TY  - GEN
AU  - Ramasamy,Subburaj
TI  - Total quality management
SN  - 978-1-25-900141-3
U1  - 658.562  
PY  - 2012///
CY  - New Delhi
PB  - Tata McGraw- Hill Publishing Company Limited
KW  - Total quality management
KW  - Quality control
N1  - Includes index; Section I -- TQM Perspective -- Section II -- TQM Principles & Strategies -- Section III -- Statistical Process Control -- Section IV -- TQM Tools -- Section V -- Qualtiy Systems
N2  - "This book is a comprehensive guide to Total Quality Management (TQM), provides the background information on TQM evolution, teachings of quality gurus and quality costs,traditional measure of quality and provides a top-down methodology for TQM implementation..." -- Preface
ER  -