TY - BOOK TI - Operations management SN - 9781308798141 PY - 2016/// CY - New York PB - McGraw-Hill Education KW - Management N2 - Contents: Introduction to operations management. -- Competitiveness, strategy, and productivity. -- Forecasting. -- Strategic capacity planning for products and services. -- Design of work systems. -- Quality control. -- Aggregate planning. -- MRP and ERP. -- Project management ER -