00838nam a22001817a 4500 161228b xxu||||| |||| 00| 0 eng d 9789719654391 c2016. 7308 Camilar-Serrano, Angelita Ong. Total quality management / Angelita Ong Camilar-Serrano. Manila : Unlimited Books Library Services & Publishing Inc., c2016. x, 252 pages : illustrations ; 25 cm. Includes bibliography. Contents: Introduction to TQM. -- Strategic dimensions of quality. -- Gurus of TQM. -- Kaizen: concepts and systems. -- Good housekeeping. -- Phases in TQM implementation. -- TQM and planning tools. -- Customer value strategy. -- Quality standards. 7537 Management. 7538 Total quality management. ddc BK 5628 5628 0 0 ddc 0 0 FIL SPMT-CAS SPMT-CAS 2016-12-29 0 Fil./658/C146 007811 2016-12-29 00:00:00 2016-12-29 BK