Evans, James R. creator Lindsay, William M. text xxu Andover Cengage Learning c2014 Ninth edition. monographic eng

print

xxi, 697 pages : illustrations ; 26 cm. Contents : Introduction to quality. -- Foundations of quality management. -- Customer focus. -- Workforce focus. -- Process focus. -- Statistical methods in quality management. -- Design for quality and product excellence. -- Measuring and controlling quality. -- Process improvement and six sigma. -- The Baldrige framework for performance excellence. -- Strategy and performance excellence. -- Measurement and knowledge management for performance excellence. -- Leadership for performance excellence. -- Building and sustaining quality and performance excellence. James R. Evans. Includes appendices, bibliography and index. Management Total quality management c2014. 9789814633314 160623