01190nam a22002057a 4500 160623b xxu||||| |||| 00| 0 eng d 9789814633314 c2014. 6226 Evans, James R. Total quality management / James R. Evans. Ninth edition. Andover : Cengage Learning, c2014. xxi, 697 pages : illustrations ; 26 cm. Includes appendices, bibliography and index. Contents : Introduction to quality. -- Foundations of quality management. -- Customer focus. -- Workforce focus. -- Process focus. -- Statistical methods in quality management. -- Design for quality and product excellence. -- Measuring and controlling quality. -- Process improvement and six sigma. -- The Baldrige framework for performance excellence. -- Strategy and performance excellence. -- Measurement and knowledge management for performance excellence. -- Leadership for performance excellence. -- Building and sustaining quality and performance excellence. 6599 Management. 6600 Total quality management. 6227 Lindsay, William M. ddc BK 5282 5282 0 0 ddc 0 0 CIR SPMT-CAS SPMT-CAS 2016-06-23 0 Cir./658/Ev15 007657 2016-06-23 00:00:00 2016-06-23 BK