TY  - BOOK
AU  - Goetsch, David L.
TI  - Quality management: introduction to total quality management for production, processing, and services
SN  - 0130933872
U1  - Cir. 658.4013 G64 4th
PY  - 2003///
CY  - New Jersey
PB  - Pearson Education, Inc.
KW  - Total quality management
ER  -