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Customer service : building successful skills for the twenty-first century / Robert W. Lucas.
Material type:
TextBoston : McGraw-Hill, c2005Edition: 3rd edDescription: xvi, 416 p. : ill. (some col.), col. maps ; 26 cmISBN: - 0072938056 (pbk. : alk. paper)
- Cir. 658.812 L83 22 c2005
Online resources:
Circulation
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
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DSSC LEARNING RESOURCE CENTER | Circulation | Cir/658.812/L83//c2005 (Browse shelf(Opens below)) | Available | 005274 |
Total holds: 0
Includes bibliographical references (p. 406-408) and index.
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