Total quality management / James R. Evans and William M. Lindsay.
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TextPublication details: Singapore : Cengage Learning Asia, c2019.Edition: Tenth editionDescription: xx, 701 pages : illustrations ; 26 cmISBN: - 978-981-4834-79-7
- Cir./658.562/Ev15
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Includes appendices and index.
Contents : Introduction to quality. -- Foundations of quality management. -- Customer focus. -- Workforce focus. -- Process focus. -- Statistical methods in quality management. -- Design for quality and product excellence. -- Measuring and controlling quality. -- Process improvement and six sigma. -- The Baldrige framework for performance excellence. -- Strategy and performance excellence. -- Measurement and knowledge management for performance excellence. -- Leadership for performance excellence. -- Building and sustaining quality and performance excellence.
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